Empathy in Healthcare Is a Waste, Unless It’s a Strategic Focus. Building an organization that is truly wired to care requires a commitment by all.
The Open Empathy Organization People in organizations with a widespread sense of empathy possess an intuitive vibe for what’s going on in the world that helps them to see new opportunities faster than their competitors.
Design Strategies for Technology Adoption Innovation is one thing; success in the marketplace, quite another. By understanding where your product or service falls in the adoption curve, you can focus your design strategy to win with customers and gain traction.
