From protecting our national security to providing a safety net for seniors, the work of public sector organizations is essential in promoting our social stability and enabling our economic growth. But the world is getting more crowded, more interconnected, and more complicated. Not surprisingly, the issues government agencies face today are increasingly complex and harder to tackle with traditional toolkits and operating models. Challenges such as climate change, cybersecurity, income inequality, and healthcare present a new era of public concerns — ones that do not fit neatly under one government function or discipline. At the same time, rapid technological progress is placing extreme pressure on these organizations to keep pace. Public sector agencies will need to promote innovation, harness technology, and build new coalitions in order serve their mission in a fast-moving world.
Future Focused Initiatives
Digital Transformation
What does a digital-first government actually look like? Agencies need to find ways to leverage their scale and efficiency while meeting the citizenry’s demands for ease, simplicity, and speed.
Citizen Engagement
Whether it’s access to services, information, or forums for discussion, today’s citizens have high expectations for the way they interact with the agencies that support them. Looking ahead, public sector organizations will need to invest in technology and retool their processes to make their services more engaging and citizen-centric.
Civil Servant Experience
Developing the next generation of civil servants is critical to the future of our communities. Governments have to find better ways to compete with the private sector, attract the best people, and reskill their existing workforces.
