Worried About the Next Crisis? Let the Last One Be Your Guide. During times of rapid change, a collective look back will turbocharge your team’s agility and resilience, enabling it to thrive through whatever’s next.
Future Focused: Target Successfully Navigates Unprecedented Change and Ignites Industry-Leading Growth With its on-trend merchandise, fast fashion, and amazing deals, Target is the perfect place to shop, socialize, and spend a Saturday afternoon. But more than that, Target is an example of a company that’s been able to thrive despite massive disruption across its industry.
Widespread Empathy: Rewiring Your Corporation for Intuition The difference between good companies and great companies is not the quality of their ideas. It’s their ability to anticipate and act on the needs of their customers. Widespread empathy is about getting every single person in an organization to have a gut-level intuition for the people who buy their products and services–the folks who really matter.
Direct Observation…Some Practical Advice Organizations working to better understand their customers would do well to employ direct observation techniques. But how do these techniques actually work? Here are some guidelines for the novice practitioner.
The Open Empathy Organization People in organizations with a widespread sense of empathy possess an intuitive vibe for what’s going on in the world that helps them to see new opportunities faster than their competitors.
The Art of Looking Today more than ever, business growth requires an ability to see new possibilities, and seeing new possibilities requires new ways of looking at the world. Here’s how to get started.
